Our Terms and Conditions
At Jojo Fashion House, we are dedicated to creating custom-made ladies' suits and other outfits with the utmost care and craftsmanship. Our terms and conditions are here to ensure clarity and mutual respect between us and our valued clients. We deeply appreciate your trust in us and are committed to delivering exceptional quality and service.
1. General Information
These terms govern your experience on Jojo Fashion House’s website and outline the purchase process for our custom-made suits. We may update these terms as needed, and any changes will be reflected here to keep you informed.
2. Product Information
We pour our hearts into each piece, custom-crafting every suit to meet your unique specifications. While we strive for the utmost accuracy in descriptions and images, slight variations may occur due to screen settings or fabric availability. Rest assured, we always do our best to provide you with an outcome that matches your vision.
3. Orders
Orders are processed once we receive full payment or a deposit, allowing us to begin working on your special creation. For your convenience, we accept modifications to orders within 24 hours of confirmation, as we understand that sometimes, you may have a change of heart. However, once production starts, we cannot accept cancellations, as each suit is tailor-made specifically for you.
4. Measurements and Fit
We understand the importance of a perfect fit. To help you provide accurate measurements, we’ve created detailed guidelines, and we're here to support you at every step. Since each piece is custom-made, precise measurements are essential to achieve the best fit, and we encourage you to reach out if you need any guidance along the way.
5. Pricing and Payment
Our prices are listed in [selected currency] and include applicable taxes unless otherwise specified. We’re happy to accept a range of payment methods, including credit cards, PayPal, and mobile payments, to make your experience as seamless as possible. While shipping fees and import duties are the responsibility of the client, we work hard to keep these as manageable as possible.
6. Shipping and Delivery
We craft each piece with care, and custom orders typically take 5 business days for production. We know how exciting it is to receive your order, so we provide an estimated delivery date and will keep you updated every step of the way. While we work to ensure timely delivery, please note that delays due to shipping carriers or customs are beyond our control.
7. Returns and Exchanges
We stand by the quality of our work, and while returns and exchanges aren’t possible for custom orders, we’re committed to resolving any issues with defective items. If you notice a defect, please reach out to us within 7 days of receiving your suit, and we’ll work with you to make it right. Refunds or replacements will be processed promptly upon inspection of the returned item.
8. Intellectual Property
Every text, and image you see on our website is the property of Jojo fashion House. We put a lot of love into our work, and we kindly ask that our content be used with respect for our brand.
9. Privacy
Your privacy is of utmost importance to us. We handle your personal information with care, and our Privacy Policy details how we protect and use your data to give you peace of mind.
10. Limitation of Liability
While we aim for excellence, Jojo fashion House cannot be held liable for any damages resulting from the use of our products or website. We’re here to provide quality and care, and we’re always available to support you with any concerns.
11. Governing Law
These terms are governed by the laws of Kenya. Any disputes will be addressed within this jurisdiction, reflecting our commitment to fairness and transparency.
Thank you for choosing Jojo Fashion House. We’re honoured to be part of your style journey, and we’re here to make it as smooth and enjoyable as possible!
